shipping and Delivery
At Aquarius International Educators, we specialize in delivering high-quality digital documents to meet your educational needs. This policy outlines the shipping and delivery process for our digital products.
1. Delivery Method
- 1.1 All products sold by Aquarius International Educators are delivered digitally.
- 1.2 Upon successful payment, digital documents will be sent to the email address provided during the purchase or made available via a secure download link.
2. Delivery Timeline
- 2.1 Digital products are typically delivered within 24-48 hours after payment confirmation.
- 2.2 For customized or personalized documents, delivery timelines will be communicated in advance and may vary based on the complexity of the request.
3. Delivery Confirmation
- 3.1 Clients will receive a confirmation email once their digital product is ready for access or download.
- 3.2 It is the client’s responsibility to provide a valid and active email address to ensure successful delivery.
4. Non-Delivery Claims
- 4.1 If you do not receive your purchased product within the expected timeframe: Check your spam/junk email folder.
- 4.2 We will investigate and ensure prompt resolution. Contact us at request.aie@gmail.com with your order details.
5. Download Limitations
- 5.1 The download link for purchased digital documents will be valid for a limited period (e.g., 7 days) or a specific number of downloads, as stated in the purchase confirmation email.
- 5.2 Clients are advised to download and back up the file promptly.
6. Support and Assistance
- 6.1 If you experience any technical issues while accessing or downloading your digital documents, our support team is available to assist at request.aie@gmail.com.
- 6.2 Technical support does not include modifications or customization of the purchased product unless explicitly agreed upon in advance.
7. No Physical Shipping
- 7.1 Aquarius International Educators does not provide physical copies of digital products unless specifically stated or requested under separate terms.